May 11th, 2002

happy!!

the Pizza Hut complaint by the imbeciles at Westgate

REPORTED:08-MAY-2002 AT 01:27PM REPORT #5578259
OCCURRED: 03-MAY-2002 AT 07:30PM CSR PRC89555
GUEST CHECK AMOUNT: $21.00 DID CUSTOMER CONTACT RSTR: N
RESOLUTION: GIFT CERTIFICATE AMOUNT: $.00 REFUND AMOUNT: $.00
CUST ORD A LGE PAN PEPPERONI LOVERS PIZZA AND A LGE CHEESE LOVERS PAN PIZZA. CUST STATED THAT THE PEPPERONI PIZZA LOOKED LIKE IT WAS TAMPERED WITH SO THE CUST WANTED IT TO BE REPLACED. CUST STATED THAT SHE ASKED FOR ANOTHER PIZZA AND THE MGR "STEVE" TOLD HER TO BRING IT TO THE UNIT. CUST STATED THAT HE SHOULD HAVE SENT IT WITH THE DRIVER. CUST STATED THAT WHEN SHE GOT THERE SHE WANTED HER MONEY BACK AND HE SLAPPED THE MONEY INTO HER HAND. CUST STATED THAT HE CALLED HER A WH**E ON HER WAY OUT.
ISSUES IDENTIFIED ARE:
COMPLAINT/FOOD/PAN/PEPPERONI LOVERS/POOR APPEARANCE/
COMPLAINT/SERVICE/EMPLOYEE-RELATED/MANAGER/RUDE TO GUEST/

Maria was appalled, and said, "That woman is lying!" Of course she is. I am glad she didn't get a gift certificate out of it.

There is a reason I do not own any guns...